June 28th, 2019
Your coaching will touch on many topics, including helping them develop core management skills, having discussions with them on how to deal with sub-par performance issues, guiding them while they tackle complex projects, and supporting them as they advance their career within your company.
Not only does coaching ensure that your new manager has the proper tools at their disposal, it also keeps you and your new manager aligned on priorities and ensures that they’re constantly engaged with the overall well-being of the company.
Below, you’ll find tips to help you be an effective coach for your new manager.
With that stat in mind, try practicing active listening (and teach it to your new managers). Active listening involves paying attention, using body language to show that you’re actually listening, and giving verbal cues like “okay,” “uh huh,” “gotcha” — called back channeling. This practice helps you focus and retain more of what’s being said, and makes the other person feel heard and acknowledged.
By making active listening part of your coaching toolkit, you’ll be able to communicate more effectively. Learnings will stick better, you’ll build trust more quickly, and you’ll understand each other more.
If you’re working with someone on their public speaking skills, you could ask them, “How do you feel about your presentation yesterday? Where do you feel you’ve improved the most? What still feels challenging?” If your report is dealing with a low performing, difficult employee, try prompting with things like, “What would be the best outcome in this situation? If you were in their shoes, how would you want this to be handled?” These kinds of guiding questions let your employee think things through and make their own realizations, which tend to be more impactful than being told directly.
Your managers are the liaison between you and the rest of your team, an important link and in order for them to excel in their role, they’ll need your help. Intentional coaching is a powerful tool for alignment, engagement, and skill development, so it’s worth investing time in learning how to do it well.
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